Return policy

We strive to please our customers; therefore, we allow them to return the Product they are not satisfied with. The Product may be returned within 14 days of receiving it, if:

• the Product is not delivered to you as specified or in error;
• the Seller specifically authorizes the return.

In order for a refund under this Returns Policy to be granted you must request a Return Merchandise Authorization (RMA) number within 14 days following the date you received the Product by contacting Customer Support at hello@ecgalert.com with the Customer Product Return Request Form. The Product must be received by our company by fast courier in order for you to receive a refund.

If the Product is returned undamaged due to improper use or shipping, and in accordance with this Returns Policy, our company will credit the account you used to make the original purchase within 45 days.

Any bank charges, any applicable taxes and any shipping and handling fees will be deducted from the return amount.